Last updated: 2025/07/22

At SugarDots, we respect your privacy and are committed to protecting your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA).

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  1. Who We Are

SugarDots Trading (Pty) Ltd
B5 The Stables, 13 3rd Road, Linbro Park
Email: info@micromobility.co.za
Phone: 010 020 2038

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  1. Information We Collect

We collect personal information when you interact with our website, including:
• Name, email address, phone number, and delivery address
• Payment details (processed securely via third-party providers)
• IP address and device information
• Cookies and browsing data (see Cookies section)

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  1. How We Use Your Information

Your data helps us:
• Process and deliver your orders
• Communicate with you about your order and customer support
• Improve our website and services
• Send marketing communications if you consent (you can unsubscribe anytime)
• Comply with legal obligations

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  1. How We Collect Information

We collect information directly from you when you:
• Place an order
• Subscribe to newsletters
• Contact customer support

We also use cookies to enhance your browsing experience.

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  1. Sharing Your Information

We may share your personal information with:
• Courier and delivery services
• Payment processing partners
• Marketing service providers
• Legal authorities if required by law

All partners are required to protect your data and only use it for the purposes we specify.

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  1. Data Storage and Security

Your personal information is stored securely in South Africa using industry-standard security measures to prevent unauthorized access, loss, or misuse.

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  1. Data Retention

We keep your personal data only as long as necessary to fulfil our services, comply with legal requirements, or resolve disputes.

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  1. Your Rights

You have the right to:
• Access your personal data
• Correct or update incorrect information
• Request deletion of your data (subject to legal or contractual restrictions)
• Object to processing or withdraw consent at any time

To exercise your rights, please contact us at info@micromobility.co.za.

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  1. Cookies

Our website uses cookies to improve functionality and user experience. You can manage your cookie preferences via your browser settings.

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  1. Cross-Border Transfers

If your data is transferred outside South Africa, we ensure it is protected with appropriate safeguards in line with POPIA.

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  1. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated date. Please review it periodically.

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  1. Contact Us

For privacy-related questions or concerns, please contact:
Email: info@micromobility.co.za
Phone: 010 020 2038